Frequently asked questions for hospitals and healthcare providers

The Wish Big Foundation partners with healthcare professionals to identify patients in need and ensure support is delivered safely and efficiently. This section addresses key questions about working with us, from patient referrals and eligibility requirements to data handling and integration with clinical workflows. We’re here to streamline collaboration so you can focus on care.

Frequently Asked Questions
What is WishBig, and how does it support healthcare providers and hospitals?
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WishBig is a nonprofit organization that offers specialized financial relief and recovery programs for patients struggling with medical debt and health-related financial crises. By partnering with us, providers can reduce uncompensated care, improve patient satisfaction, and support community health outcomes through compassionate financial solutions.

How can our hospital or practice partner with WishBig?
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You can initiate a partnership by reaching out through our contact page or emailing us directly at partnerships@wishbig.org. We’ll walk you through the simple onboarding process, discuss integration options, and help identify which patient populations can benefit most from our programs.

What types of programs do you offer that would be relevant to our patients?
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WishBig offers several programs, including:

  • Medical debt relief
  • Pre-treatment financial support
  • Post-treatment financial support
  • End of life financial support
Is there a cost to healthcare providers or hospitals to participate?
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No, there is no cost to healthcare providers or hospitals. WishBig is funded through donations, grants, and philanthropic contributions. Our goal is to work with you to uplift your patients without creating additional financial strain for your organization.

How do you determine which patients are eligible for assistance?
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Eligibility is based on a combination of financial need, medical hardship, and social determinants of health. We collaborate with provider partners to identify qualifying individuals and work directly with patients to gather necessary documentation and complete applications.

What role do providers play in the application process?
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We strive to keep the process streamlined. Providers may assist in identifying eligible patients and supplying medical documentation when needed. Our team handles the bulk of the application and follow-up directly with the patient.

Can we refer a patient directly to a WishBig program?
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Yes, absolutely. Referrals can be submitted through our secure online form. We’ll reach out to the patient, explain the next steps, and walk them through the process with care and confidentiality.

How is patient privacy and data protected?
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WishBig adheres to strict confidentiality and data protection policies. All personal health and financial information is handled in compliance with HIPAA and other relevant regulations to ensure patient privacy and security.

What impact have your programs had so far?
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WishBig has helped many patients resolve medical debt, access essential health services, and regain control over their lives. Providers report reduced bad debt, improved patient engagement, and stronger community trust as a result of our collaboration.

Who can I contact to learn more or schedule a call?
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We’d love to speak with you. Please email connect@wishbig.org with question.