Privacy Policy

Effective Date: July 3, 2025

At WishBig Foundation ("WishBig," "we," "us," or "our"), we are committed to protecting your privacy and upholding the highest standards of data security and transparency. This Privacy Policy explains how we collect, use, store, and protect your personal information across all of our digital properties, including our website www.wishbig.org and all program-related subpages, applications, communications, and donation processes.

By using our website and engaging with our services, you agree to the terms of this Privacy Policy. If you do not agree, we encourage you to discontinue use and contact us for assistance.

Information We Collect

We collect information from users through voluntary submissions, automated tracking technologies, and third-party services. This information enables us to provide financial assistance, process donations, manage grant applications, and support our mission.

Information You Provide Directly

When you interact with WishBig, you may voluntarily provide:

  • Personal Identification Information: Full name, email, and phone number
  • Donor Information: Payment card information, billing address, donation history, and giving preferences
  • Volunteer or Partner Info: Background information relevant to participation in outreach, events, or affiliate programs

Automatically Collected Information

When you access our website, we collect certain non-personal data to help us improve user experience:

  • IP address and device identifiers
  • Browser type, version, and settings
  • Pages visited, duration of visit, clickstream data
  • Referring/exit pages and search terms
  • Location data (based on IP geolocation)
  • Cookies and other technologies (e.g., pixels, tags)

You can manage cookie settings via your browser, though some website features may be limited if disabled.

How We Use Your Information

WishBig uses collected data for operational, legal, and communication purposes. Our primary objectives are:

  • Eligibility Determination: To review, verify, and process your application for financial support across our various programs.
  • Donation Processing: To process and acknowledge contributions, issue receipts, track giving history, and fulfill donor preferences
  • Communications: To send important updates, respond to inquiries, deliver newsletters or impact reports, and promote upcoming events and campaigns
  • User Experience Optimization: To improve navigation, functionality, and content relevance across our digital platforms
  • Safety and Integrity: To detect and prevent fraud, abuse, or misuse of our platform, and to ensure the privacy and safety of applicants and donors

We do not sell, rent, or trade your personal information under any circumstances.

Program-Specific Information Handling

Each of our assistance programs has unique data sensitivity and usage protocols:

Data Sharing and Third-Party Access

We may share your information only in specific, controlled circumstances:

  • Service Providers: We partner with vetted third parties to provide secure payment processing, cloud storage, email distribution, or CRM tools. These vendors are contractually bound to keep data confidential and secure.
  • Legal Disclosures: When required by law, court order, or subpoena, or in response to government or public authority requests, we may disclose personal information as needed.
  • Authorized Coordination: If you authorize us to work with a hospital, charity, or social worker on your behalf, we may share limited information to coordinate care or services.
  • Mergers or Transfers: If WishBig were to be involved in a merger, asset transfer, or strategic collaboration, your information may be included in due diligence with proper safeguards in place.

Donor Privacy and Fundraising Ethics

WishBig Foundation holds itself to the highest standard of donor respect. We abide by the Association of Fundraising Professionals' Donor Bill of Rights and maintain the following practices:

  • We do not sell, rent, or exchange donor names, addresses, email addresses, or any donation history
  • Donors may opt out of any future communications by contacting us directly
  • Donations processed via third-party tools (e.g., Stripe, Square) are encrypted and PCI-compliant
  • All online donations are transmitted over secure SSL connections
  • Donor recognition (e.g., on a website or publication) is always optional and by prior consent only

Data Retention, Storage, and Security

We retain personal data only as long as necessary to fulfill the purpose for which it was collected, or as legally required (e.g., donation records retained for tax purposes). Sensitive data is:

  • Stored in secure, access-restricted databases
  • Protected by firewalls, intrusion detection systems, and endpoint protection
  • Regularly backed up and encrypted
  • Accessible only to trained staff members who follow strict confidentiality protocols

We conduct periodic security audits and stay up to date with best practices in nonprofit cybersecurity.

Your Rights and Choices

WishBig Foundation is committed to transparency and control over your data. Depending on your location and applicable data laws (e.g., GDPR, CCPA), you may have the following rights:

  • Access: You can request a copy of the personal information we hold about you
  • Correction: You may request updates or corrections to inaccurate data
  • Deletion: You can ask that we delete your data, subject to legal or contractual obligations
  • Restriction: You may limit how your data is used, particularly for marketing
  • Opt-Out: You can unsubscribe from our communications at any time using the link in any email or by contacting us directly

To exercise any of these rights, please email wishbigorg@gmail.com.

Children's Privacy

Our website and services are not intended for unsupervised use by children under age 13. We do not knowingly collect information from minors without verified parental or guardian consent. If we learn that such data has been collected inappropriately, it will be deleted promptly.

External Links

Our website may include links to external sites such as hospitals, grant partners, and community resources. These sites are not governed by this Privacy Policy. We recommend reviewing their privacy policies before submitting any information.

International Users

Our services are operated in the United States. If you are accessing the site from outside the U.S., you consent to the transfer, storage, and processing of your information in the United States, which may not offer the same level of protection as in your country of residence.

Updates to This Privacy Policy

We may periodically revise this Privacy Policy to reflect changes in law, technology, or organizational practices. When updates are made, we will update the "Effective Date" at the top of this page. Material changes will be communicated through our website or via email, where applicable.

We encourage you to review this page regularly to stay informed of how we protect your privacy.

Contact Us

If you have any questions about this Privacy Policy, your data, or our organization, please contact:

WishBig Foundation
Email: wishbigorg@gmail.com

We are here to serve with transparency, accountability, and care.